How safe is your website?
All payments are processed by PayPal or other payment processors that have very trusted and secured platforms. We do not store or have access to any of your credit or debit card details, or passwords. Payments are 100% screened through and processed by Shopify and Paypal.
I have placed an order, when will my order be shipped?
Order processing time is between 4-6 business days, and is used to check your order for quality assurance, packing, printing of shipping labels, and forwarding it to the shipping company for dispatch. Once an order has been processed, it will then be shipped out, and a tracking number will be made available to you.
What carrier do you use?
We use USPS tracking for all US orders. Once you have received your tracking number, it may take up to 5 working days for the tracking number to work before you will be able to see the the status of your shipment in the USPS system.
How long is the shipping time?
Shipping will usually take an average of 5 business days for US. Shipping to other parts of the world will take 3-5 weeks. Please note that delays may happen during holiday seasons.
Packages that are unclaimed/rejected/returned
All packages that are refused, unclaimed from the local post office, undeliverable as addressed because you input the wrong name or address when you placed your order, will not be our responsibility. We reserve the right to charge a restocking and shipping fee of 30-50% of an item's value if that happens. So please do remember to check your address carefully when you place an order.